cpm call center podcast

Podcast: Evolving your healthcare call center

With companies like Amazon taking the user experience to a new level, consumers have higher expectations than ever before when it comes to customer service. And healthcare consumers are no exception. In this podcast, Jeff Herman and Scott Conrad, our call center experts, talk about how consumers are evolving and how hospital call centers must move from simply providing a service to building relationships, driving revenue and helping people better manage their health.

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